5.1 LIMITED WARRANTY
EOS software solutions will work in substantial conformity with what is indicated in the original EOS SpA documentation provided or made available to the licensee.
5.2 PERIOD OF WARRANTY
The limited warranty is valid for one year from the date on which the EOS software solution was purchased or subscribed for the first time. If the licensee receives supplements, updates or replacement software during the warranty period, they will be warranted for the remainder of the warranty period or for 30 days, whichever is longer. In the case of EOS software solutions granted in subscription, the warranty is void with the suspension or termination of the subscription.
5.3 WARRANTY LIMITATION
This warranty does not apply to problems arising from the actions (or omissions) of the licensee or third parties including, by way of example, any modifications or implementations performed by the licensee, a partner or third parties acting on behalf of the licensee, or events outside the reasonable control of EOS SpA.
5.4 REMEDY FOR BREACH OF WARRANTY
EOS SpA will repair or replace the software and its updates at no additional cost by making the correction available to the licensee or to the reselling partner.
If repair or replacement is not possible, EOS SpA will reimburse up to the maximum limit of the amount paid by the licensee to EOS SpA or to the reseller partner for the purchase of the software solution or paid by the licensee in the last year in the case of subscription.
If the licensee has purchased or subscribed the solution from an EOS SpA reselling partner, the refund will be credited to the licensee by the partner.
5.5 CONSUMER RIGHTS
This agreement does not affect any consumer rights of the licensee under the local laws.
5.6 WARRANTY PROCEDURES
To obtain warranty service, the licensee must have proof of purchase or subscription.
To make a claim under warranty, the licensee must contact EOS SpA in the case of a direct purchase or the reselling partner supplying the solution; if the latter is unable to help, the licensee may contact EOS SpA at its registered office.